Refund & Returns Policy
Last updated: 25 August 2026
We want you to be happy with every card. This policy is offered in line with the Philippine Consumer Act (Republic Act No. 7394). We sell and ship within the Philippines only.
Our condition guarantee
Every single is hand-checked and graded Near Mint (NM) or better before it ships (see our Card Condition & Grading page). If a card arrives in a condition below what was described, or is damaged in transit, we will replace it or refund it.
When you can return an item
- The card arrived damaged or not in the described Near Mint (or better) condition.
- You received the wrong card or wrong finish.
- The item is materially not as described on the product page.
How to request a return or refund
Email sales@pouchsparkcollectibles.com within 7 days of delivery with your order number and clear photos of the card and packaging as received. We will respond with next steps.
Condition on return
Returned cards must be sent back in the same condition and packaging (sleeve/protection) in which they arrived. For defective, damaged, or incorrect items, we cover the cost of return shipping. For change-of-mind requests we may not be able to accept a return once a sleeved single has been handled, as condition can no longer be guaranteed.
Refunds
Approved refunds are issued to your original payment method. Please allow a few business days for your bank or provider to post the refund after we process it.
Contact
Email sales@pouchsparkcollectibles.com for any return or refund concern.